my BT app, it is not available on my android Phone

[ramfong]

Hi all,

I have a phone which was running Android 10.  I went to play store, search for my BT app but I couldn't see it available for installation.  Where am I supposed to find the app and install it? 

Thanks

[pottyperson]

I found it easily enough in Google Play. Does this link help?

[ramfong]

Thanks for your answer.  Putting in my BT as a search keyword was what I did.  However, I couldn't see any BT app which is developed by BT Group.  I saw BT email and BT Cloud but not my BT.

Is there anything wrong with my Android if it is only my problem?

[licquorice]

Just put BT as the search and the My BT app is at the top of the list.

[pottyperson]

Did you try the link I posted in Message 2? That should take you direct to a list of BT apps as described by @licquorice .

[ramfong]

Hi all,

Thanks for all the replies.  However, I couldn't see any my BT in the list while I was searching for bt in the Google Play store.  None of them looks like my BT which is from BT Group.

Is there something else I could do like getting the apk somewhere else or install other stores?

Thanks

[imjolly]

Did you try using the link posted by @pottyperson 

[zulu17 · Accepted solution]

Perhaps Google Play Store considers you not to be using a UK account  or UK based for some reason. 

[licquorice]

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@zulu17 wrote:

Perhaps Google Play Store considers you not to be using a UK account  or UK based for some reason. 

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Looks that way.

@ramfong  Are you using a VPN? Are you in the UK?

[ramfong]

Hi,

I am currently in UK.  I turned off the VPN and I still couldn't find the my BT app.  The google play store location is probably the cause.  Let me find another phone and try it out with a UK play store.

Thanks