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Message 1 of 12

orange light no internet

I am a new BT user, when i set up my hub it always show orange light never blue

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11 REPLIES 11
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Message 2 of 12

Re: orange light no internet


@strange66 wrote:

I am a new BT user, when i set up my hub it always show orange light never blue


Is your phone line working?

What type of broadband connection do you have?

 

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Message 3 of 12

Re: orange light no internet

I bought Full Fibre 300 without landline

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Message 4 of 12

Re: orange light no internet


@strange66 wrote:

I bought Full Fibre 300 without landline


What lights are showing on the Openreach optical modem?

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Message 5 of 12

Re: orange light no internet

still orange never blue
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Message 6 of 12

Re: orange light no internet

The modem (ONT) not the hub.

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Message 7 of 12

Re: orange light no internet

It’s a Problem with the Profile Build. You’ll need an Openreach Engineer out to have a co-op call with DCoE to rebuild the Profile.

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Message 8 of 12

Re: orange light no internet

pon-green  los-green  power-green  port1-green 

 

status-green  fault-no  charging-yellow

 

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Message 9 of 12

Re: orange light no internet

the engineer will come a month later but i want to use it now
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Message 10 of 12

Re: orange light no internet

Is PON absolutely steady (not a single flash)