phishing@bt.com bounces

[Jeff_C]

I get numerous phishing emails pretending to be from BT.

I report them to phishing@bt.com

But since the beginning of the month this address has been bouncing.

How do I report phishing?  Surely BT should be interested in protecting its reputation.

[gg30340]

Have a look at this link.

Solved: BT "phishing@bt.com" rejecting forwarded phishing ... - BT Community

[NeilO]

Hi, @Jeff_C  Welcome to the community and thanks for posting, I've just sent a test email to phishing@bt.com without an issue. What does the bounce-back message say? 

Thanks

Neil

[Jeff_C]

From: Email Administrator
Sent: 05 August 2021 14:11
Subject: Email System Error - Returned Email with Subject: FW: Your BT billing Refund status

We could not deliver your message as the email provider of the person you were trying to send to has rejected it. If you have tried to send to multiple people, we have listed the people who did not get the message below and the reason.

Your message was rejected by smtpb1.bt.com for the following reason:

     5.5.0 550 5.7.1 Requested action not taken: message refused

The following recipients did not receive this message:

     <phishing@bt.com>

[NeilO]

Hi @Jeff_C Thanks for getting back to me, I raised this with the team responsible for the phishing@bt.com email inbox, they're aware of this problem and are investigating. I'm really sorry for any inconvenience caused. 

Thanks

Neil

[Jeff_C]

Thanks. Same problem again today though.