<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
Hi @qwerty111, sorry but as you don't pay for BT TV you won't get a replacement. You could have a look at the other Remote Controls and see if the steps for them help you with your remote.