@dw-kernow It was a pleasure helping you get this resolved, if you ever need any assistance with your BT services in the future please post back on the community forum and we'll be happy to assist.
Thanks
Neil
@Jonty1964 I'm sorry to see you had problems adding Netflix to your plan, this is not related to the problems the OP encountered.
To purchase a Netflix bundle you need to move your package over to one of the new bundles. These bundles are Entertainment, Big Entertainment and VIP. You can do this by flexing on My BT.
You need to go to the manage section in MyBT and click the ‘swap your package’ button, you should then see package options with Netflix included.
Thanks
Neil
