very quiet voices on phone

[tojo3]

Over the past two weeks, when I receive a call on my BT phone, the voice at the other end has become very quiet and I have to use loudspeaker.  This is a problem because it is not clear & I have a hearing problem.  I've only had the phone about 19 months - any ideas please

[Keith_Beddoe]

@tojo3 

Which phone is it, and who provides your phone service?

[tojo3]

Hi Keith, it's a BT landline

[Keith_Beddoe]

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@tojo3 wrote:
Hi Keith, it's a BT landline

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Which BT branded phone is giving the problem?

Have you tried a different phone?

[tojo3]

Hi Keith, yes and the sound was OK - I've also reset the handset and it's slightly better but not up to full volume

Thank you for taking an interest 

[tojo3]

Hi I didn't tell you the model which is 4600

[Les-Gibson]

Could the handset volume have been accidentally disturbed? try turning it up during a call

Do you wear a hearing aid or could your hearing be deteriorating? 

[Keith_Beddoe · Accepted solution]

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@tojo3 wrote:

Hi I didn't tell you the model which is 4600

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There is a known issue with this  phone, where the sound is slowly lost on the earpiece, but if you select the loudspeaker option, then its fine. This has been reported before, but it always seems  happen outside of the guarantee period.

I have three of those handsets, and one of the developed this fault after about two years, so I just use it on the speaker option.

I assume you only have one handset, if so, is it still under guarantee?

Also check the suggestion by @Les-Gibson 

[tojo3]

Hi Keith, what you've said fits exactly my situation - we've had the phones (2) about 19months  so no valid guarantee.  We've been using the loudspeaker but as I have hearing aids the sound loses clarity.  But I think I'll just replace it  with another make.

Many thanks for your help & interest

[Keith_Beddoe]

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@tojo3 wrote:

Hi Keith, what you've said fits exactly my situation - we've had the phones (2) about 19months  so no valid guarantee.  We've been using the loudspeaker but as I have hearing aids the sound loses clarity.  But I think I'll just replace it  with another make.

Many thanks for your help & interest

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If its just one phone affected, then you can buy a replacement for £25.99 from Discomm. I would be surprised if both phones are affected.