white add on disc

[darrengentle23]

i have a white disc with the light stuck on purple, i have tried rebooting/restting the disc whilst connected to the hub but the disc does not reset, any ideas?

[NeilO]

Hi @darrengentle23 welcome to the community and thanks for posting, I'm really sorry about the problems with your Whole home wifi disc. Are the other discs ok and have you tried pushing the factory reset button with a pin?

Neil

[darrengentle23]

HI Neil,

thanks for your welcome.

Yes, followed all the guidance  about resetting but the disc remains purple.

[darrengentle23]

sorry, yes all other discs are fine

[NeilO]

Hi @darrengentle23, If the normal reset process isn't working you might have a faulty disc, was it bought separately from the others? The Whole home wifi team will be able to give you a definitive answer and I'd recommend getting in touch.

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

Thanks

Neil

[darrengentle23]

thanks for the  advice Neil, i will call tomorrow.