wifi & Admin password issues on brand new hub 2.

[Houghton19]

Evening all, So today I received a brand new smarthub 2, upon installing, neither the wifi password or admin password are working. 

I have tried the usual of factory reset with a pin, connected via ethernet, this lets me in however as admin password doesn't work then it wont allow me to change the SSID or Password, I have also tried to do a admin password over ride. again as the admin password isn't liked then that doesn't work either. 

i have managed to connect 1 device via WPS and also spoke to BT who changed the password so i can log wifi devices on however i still cant change admin password or SSID. 

any ideas??? thanks.

(also its nothing silly like 0 and o) 

[licquorice]

If a factory reset hasn't solved the problem, the only thing to do is to get a replacement hub from customer services. Be insistent that it is faulty.

[Houghton19]

already sending a replacement just wanted to try and sort this one.

thanks.

[DavidM]

Please let us know if the new one sorts the issue @Houghton19 .

Cheers

David

[Houghton19 · Accepted solution]

Sorry, forgot to update, yes a new one solved it. Thanks.

[NigelB72]

There's the possibility that you've been sent a reconditioned one that hadn't been reset back to factory spec and the previous person had changed the passwords... 

[licquorice]

Which a factory reset would have cleared had the hub not been faulty.

[PaddyB]

Hi @Houghton19,

Thank you for posting back to update the thread.

Thanks,

Paddy