you cannot split the networks on SH2
have you turned of smart setup
https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-
you can turn off 5ghz network and then clear connections on phone and try connecting to hub ssid
you are on the most up to date firmware for hub
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