Advanced Phone Z Twin, caller is too quiet

[LE197029]

Hello, need some help please. I have Advanced Phone Z Twin, one of the handsets is perfectly fine when someone calls and I can hear them very well. However the second handset the caller is so quiet and I have to turn this onto loud speaker so I can hear them. I have checked whilst on a call both the call and volume setting and both are at maximum.

Any ideas please what setting it is that will adjust the volume of the caller so I can hear them properly. Thank you

[Keith_Beddoe]

@LE197029 

It could be a faulty earpiece, which is why the speaker still works. Try the helpdesk.

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

[LE197029]

Sounds possible reason, phone is 2 years old so out of warranty, thanks Keith

[Keith_Beddoe]

Oddly enough, it does seem to be a problem with some BT Branded phones. The BT4600 is know to have this issue and has been reported on this forum. I have one BT4600 handset with exactly the same issue, so its either a fault with the earpiece itself, or the internal electronics.

You may be able to get a replacement handset from Discomm, who are the authorised spares supplier.

[LE197029]

Thanks Keith, I will try Discomm. Failing that I will buy a new phone (not this type again though), only ever keep a landline going so my non mobile using parents can call. 

Many thanks

Lisa