Advanced Quad...Not dialing from phone book.

[FeralFox1]

Hi all.

We seem to be having an issue with our quad set from all 4 phones.

We have stored the numbers correctly (I think) in the phonebook menu.

When someone scrolls through and clicks to dial we don't get a dialling tone to connect. 

It DOES actually connect the call, but we can't hear anything our end. (people have reported back to me hearing me swearing saying the bloody phone isn't dialling again!)

If I use the numerical keypad, it dials and rings as normal. But if we use the phonebook, seems to not 'ring' at our end of the call, but as I say, when someone picks it up at the other end, they can hear us, but not us to hear them. No recognition it's connected.

Any help would be appreciated...

Cheers.

[imjolly]

Are you a BT Retail customer for your phone and broadband?

[FeralFox1]

Hi.

No, we have Virgin Media for home phone and BB.

Phone actually connected to router for digital connection.

[Keith_Beddoe · Accepted solution]

As this is a BT Retail phone and broadband Customer Forum, you really need to post on the Virgin Media forum, as its possible that the phones are not compatible with the Virgin Media phone network.

Try Help & Support Forum

You may also like to try contacting the product helpdesk, the number is shown in the user manual.

The only product support is via that helpdesk.

Here is a similar issue with VM. https://community.bt.com/t5/BT-Devices/BT-Everyday-phone-not-ringing/m-p/2269336#M28960

And also https://community.bt.com/t5/BT-Devices/House-Phone-Problem/m-p/2257789#M28523

And https://community.bt.com/t5/The-Lounge/BT-Advanced-Phone/m-p/2179391#M25944