Answering machine

[pamela11]

Why has my answering machine stopped playing messages?  I have a BT6510 Nuisance Call Blocker cordless landline phone and it has worked fine for years so far.  Pamela  

[imjolly]

are you a BT broadband and phone customer?

[rbz5416]

Do you really mean stopped playing or stopped recording? If the latter then maybe you have voicemail enabled on the line that's intercepting the call first.

[pamela11]

As far as I know it records messages. It tells me there is a message, then cuts out.

[pamela11]

Yes

[rbz5416]

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@pamela11wrote:
As far as I know it records messages. It tells me there is a message, then cuts out.

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Then it sounds like it's faulty. Check the manual for how to perform a factory reset of the base unit but be aware it may lose your contacts.

[pamela11]

Thank you.  I will try this.

[pamela11]

I have tried this but it does not help.  I have also been trying to get help from the number that BT gives, but when I try their technical help I just get charged for a recording but no-one answers.  Do you think the base has failed?  Pamela

[rbz5416 · Accepted solution]

Impossible to say for certain without trying a replacement, but difficult to imagine it's anything else. A quick look at that auction site shows the same model for sale around £15-20. So if you're otherwise happy with the phone, maybe pick up another to try. If that works you could always re-register your existing phone to the "new" base & just use it as a second handset.

Or look to upgrade to a later version from somewhere with a no quibble return policy like Amazon or Argos. If there's still an issue you can then just return.

Although cheapest of all would be to just turn it off & use the free BT Voicemail.

[pamela11]

Thank you for taking the time to give me such a helpful reply.  I was advised to turn off answer machine, then unplug & plug in again, & after doing this twice I was able to record and play a message, and play some old messages, but then it stopped again, so it seems to be an intermittent fault.  Anyway, I will investigate the BT service.  I didn't know they had a free one.

Pamela