Any way to force a firmware update on the smarthub 2?

[ricflairandy]

I bought a 2nd hand smarthub, and its on firmware 15.x. Ive had it connected and running for the last week but its still on that firmware, it doesnt seem to want to upgrade. Ive tried a factory reset, etc. 

[licquorice]

You cannot force an update.

[ricflairandy]

so is there any sollution to a device thats just not updating?

[licquorice]

Not really, no

[Keith_Beddoe]

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@ricflairandy wrote:
so is there any sollution to a device thats just not updating?

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It would need to be initiated by BT, and its possible that its serial number is not on the update database. I assume you do have it connected to a BT Broadband connection?

If you look in the event log on the home hub, see if you can see any attempts to communicate with ACS, I cannot remember the exact sequence, but something like 

CWMP: Session start now, server: https://pbthdm.x.x.x, 

[ricflairandy]

Thanks, no I’m with plusnet. So is it a case of unless I am with bt, it’s not ever get a firmware update? That’s insane. 

[imjolly]

As it was second hand did you factory reset the hub before using?

[ricflairandy]

I’ll check the logs thanks

[Keith_Beddoe]

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@ricflairandy wrote:

Thanks, no I’m with plusnet. So is it a case of unless I am with bt, it’s not ever get a firmware update? That’s insane. 

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Quite possible. 

If you are with Plusnet, why are you posting on a BT Retail Customer Forum, it would be best to ask on the Plusnet Customer Forum?

Plusnet Forum - Index | Community Site

Its possible an admin person there could force an update if they have the serial number of the home hub?

[ricflairandy]

Because it’s a bt smart hub.