<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
About 48 hours ago I made a call on my handset and the person on the other end could not hear me but I could hear him perfectly. When I press the secrecy button it comes up with secrecy on and I cannot turn it off. Incoming calls are fine. I have 4 handsets on this phone and the same thing happens on all four handsets. I have tried plugging in a normal single corded handset ant it works fine which seems to indicate the landline is working perfectly. I have also reset all four handsets but to no avail. Any ideas?
Sounds like it's kaput. I can't see any way to reset the base station in the manual, which is what I would have suggested. So maybe try the helpline & see if they have an undocumented procedure for that.
Yes I'm afraid you're right. Purchased a replacement set and works perfectly. Still the XT35000 has lasted a number of years so can't complain. Thanks for your response.
Bear in mind that DECT is a generic protocol, so even if the replacement set is a different model you should be able to register the 3500 handsets to the new base station. But you only have basic calling functionality.
