BT Premium AX3700 Triband Mesh - Wifi 6

[monkeychunki1]

Hi, i recently purchased the Premium mesh to replace the Mercusys Wifi 6 that i had. I've connected it all up to my EE Smart Hub Plus wifi 6 hub and I cant get the mesh to push out 802.11ax, only wifi 5 802.11ac on my wifi 6 compatible devises.

Anyone else have this issue or a fix?

[Keith_Beddoe]

Are you an EE customer, or are you still with BT?

[monkeychunki1]

im now with EE

[Keith_Beddoe]

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.

[monkeychunki1]

but my question is in regards to the BT Mesh not running the Wifi 6 protocol, not my EE hub 

[Keith_Beddoe]

You would need to ask the BT product support helpdesk for that product.

I assume its the BT Whole Home product?

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

I will move this thread to the BT Devices board, as this is supposed to be monitored by the product support group.

You may find this thread helpful https://community.bt.com/t5/BT-Devices/Premium-amp-Whole-Home-Wi-Fi-6-SGAB-C208426-Full-Release-now/...