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IL-Cattivo
Beginner

on ‎21-03-2023 13h18

1,777 Views
Message 1 of 3

BT Premium Phones (x3) with Virgin Hub 3

Go to solution

Hi all,

I have just replaced my pretty old BT Graphite 2100 DCT with the new BT Premium handsets (x3) and base.

The 2100 worked fine connected to my VirginHub 3

The new Premium constantly displays 'Line Cord Error.. Please Check'

All 3 handsets have been charged for over 16 hours and paired with the Main Answerphone base successfully.

I have also unplugged the Answerphone base from the power for 30secs and reconnected, but the same issue?

My telephony line comes out from the back of the VirginHub 3.

 

What could be causing this issue and how can I resolve it please?

Many Thanks

 

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎21-03-2023 13h58

1,757 Views
Message 2 of 3

Re: BT Premium Phones (x3) with Virgin Hub 3

Go to solution

as a virgin customer you are more likely to get assistance here

https://community.virginmedia.com/



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IL-Cattivo
Beginner

on ‎21-03-2023 14h24

1,747 Views
Message 3 of 3

Re: BT Premium Phones (x3) with Virgin Hub 3

Go to solution

Appears I have discovered the solution myself.

After confirming that the Caller ID service was active on my line rental account with VM, it was as simple as changing the telephony cable that came with the Premium unit with the one that I was already using for my old 2100.

Appears not all power and data cables are equal these days...

 

Thanks

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