On 15th September 2025 the BT Smart Controls app will be discontinued meaning users of the Smart Baby Monitor 5 inch or 2.8 inch and BT Smart Home Cam will no longer be able to view a live stream using the mobile app.
Will my Smart Baby Monitor still work at Home?
Yes, you can continue to use your Smart Baby Monitor via the parent unit in-home after this time, but the mobile app will no longer work.
Will my Smart Home Cam still work?
No, Smart Home Cam will not function without the App.
What will happen to my user account? Do I need to do anything?
You don't need to do anything to delete your account, we'll be removing all of your account data from our systems. The Apple and Android versions of App will cease to exist from 15th September 2025.
Can I back up my data recorded through my baby monitor?
The application stores images and videos captured by the application, these are accessible through the Gallery section within the app.
Once the service is no longer available, you may not be able to access your content captured through the application. To ensure you retain any media you’d like to keep you can use the "Share" option available in the Photo and Video sections of the Gallery to back up your files.
How do I recycle my equipment?
You shouldn't throw your equipment into your normal rubbish as this product may contain substances that could be harmful to people or the environment if it's not recycled correctly. You can send us your old kit and we'll dispose of it in an environmentally friendly way.
Here's the address: WEEE Take Back Scheme, BT Returns, BT DF, Darlington Road, Northallerton, DL6 7ZY. The website address is bt.com/weee.
We're not responsible for the cost of returning items. If you don't wish to return kit to us, lots of electronics shops have their own 'take back' schemes where you can recycle very small electrical and electronic goods. If you're a household user, you can also take it to your local recycling centre - go to recyclenow.com to find the one nearest to you.
