Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
johnric
Aspiring Contributor

‎30-08-2025 18h31 - edited ‎30-08-2025 18h34

1,063 Views
Message 1 of 5

BT Smart Hub2 2.4GHz Wifi suddenly stopped working.

Has anyone else had this problem?

A few of my devices were offline and during troubeshooting I noticed they were all 2.4GHz only devices. This was made more difficult to notice because I had left the Hub set up as delivered with the same SSID for 5GHz and 2.4GHz (on my old hub I used a different SSID)

Tried various things but in the end repowering the hub was the only thing to fix the issue - devices can now connect to 2.4GHz again.

It is set to Mode 1 but that is not an issue as all my 2.4Ghz devices connect OK in that mode.

This is a new hub after upgrade to FTTP 3 weeks ago (FTTX in the hub status screen?).

The last hub update was on 1st August and it has only just gone wrong so I can't really blame that.

I hope this is not going to be an ongoing issue where you can't rely on the hub. Most of these 2.4GHz devices are security - like Tapo, Ring etc.

 

0 Ratings
Reply
4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎30-08-2025 19h41

1,032 Views
Message 2 of 5

Re: BT Smart Hub2 2.4GHz Wifi suddenly stopped working.

It is possible the recent update did not complete as it should and the hub restart has fixed that and should be ok now.  If happens again it may mean you need a factory reset using the recessed button on back and holding 20/30 secs until hub lights flash



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
johnric
Aspiring Contributor

‎31-08-2025 1h54 - edited ‎31-08-2025 1h59

968 Views
Message 3 of 5

Re: BT Smart Hub2 2.4GHz Wifi suddenly stopped working.

Well I am trying to do a reply to this but it keeps getting marked as SPAM and being removed ??? Only a small message and some log entries so don't know why. Will try again in 2 parts.

0 Ratings
Reply
johnric
Aspiring Contributor

on ‎31-08-2025 1h56

964 Views
Message 4 of 5

Re: BT Smart Hub2 2.4GHz Wifi suddenly stopped working.

Apologies, I also now remember moving the hub/wiring post install so it would have been repowered then - must have been the 5th so has been repowered since update. Also, the auto update was the same day as installation 1st August.

Two early morning reboots - don't remember me doing this and I do remember broadband going down early morning for no reason - don't know if the hubs are restarted remotely for no apparent reason or just a drop in service?

0 Ratings
Reply
johnric
Aspiring Contributor

on ‎31-08-2025 1h57

963 Views
Message 5 of 5

Re: BT Smart Hub2 2.4GHz Wifi suddenly stopped working.

From the log.

Todays restart - 14:05:37, 30 Aug.
Booting firmware v0.45.00.08028-BT (Fri Aug 2 11:22:53 2024)

Unexplained restart - no power outage -03:54:58, 20 Aug.
Booting firmware v0.45.00.08028-BT (Fri Aug 2 11:22:53 2024)

Unexplained restart - no power outage -04:24:51, 06 Aug.
Booting firmware v0.45.00.08028-BT (Fri Aug 2 11:22:53 2024)

Me relocacting hub with power down - 15:24:30, 05 Aug.
Booting firmware v0.45.00.08028-BT (Fri Aug 2 11:22:53 2024)

?? no NTP?? - 00:00:24, 01 Oct.
Booting firmware v0.45.00.08028-BT (Fri Aug 2 11:22:53 2024)

Firmware upgrade post install - 13:11:16, 01 Aug.
Booting firmware v0.45.00.08028-BT (Fri Aug 2 11:22:53 2024)

Installation -12:17:33, 01 Aug.
Booting firmware v0.44.00.04123-BT (Fri Apr 12 11:54:15 2024)


Thanks, will contimue to monitor.

0 Ratings
Reply