BT TV Pro Remote

[mathewjones]

Proper weird one, have a Pro Box downstairs but can't control the sound on my Samsung TV

Have a Pro Mini Upstairs and that remote controls the sound upstairs no issues. Also a Samsung. If I take the remote downstairs it works fine, just can't get the remote downstairs to do it

Any assistance would be amazing 

[Andy005]

Hi @mathewjones 

Have you tried resetting the remote? Press 9 and Home simultaneously until the light on the remote flashes.

[mathewjones]

I have but still nothing. Even tried a brand new remote I have and still nothing 

[Andy005]

If it's just the volume that it won't control and the upstairs remote works, the downstairs remote works upstairs and a new remote doesn't control the volume either, then I think I'd be looking more towards the TV rather than the remote.

That still doesn't explain why the upstairs remote works, is it the same model of remote or different?

[mathewjones]

Yes they are different. The Samsung upstairs is much older. The downstairs one is a 2023 model. Weird as you said that the remote upstairs will work on both

[mathewjones · Accepted solution]

Sorted!

All working, didn't press OK after I reset the remote