I purchased this baby monitor from John Lewis back in July 2021 and began using the monitor in August when my son arrived. For a few months the monitor and the app were both working fine on mine and my partners phones. All of a sudden there seemed to be an issue with the app and the monitor losing connection from the camera meaning we would see a white screen on the monitor and a loud beeping noise / the app would show a connection error message. We were advised by BT to reset the camera and the monitor which we did as well as deleting the camera from the app and reconnecting it. Even after completing this reset we were having the same problem so this month we received a replacement from John Lewis. After starting from scratch and reconnecting the new components we were having the exact same issue as before. I decided to delete the Camera from the BT app and since doing so I have not had any disconnecting on the monitor itself. I would really like to be able to use the app as well as the monitor on mine and my partners phone for when we are unable to use the monitor , please can anyone advise if there is anything we can do to fix this problem or if it’s just a coincidence that deleting the camera off the app the issue fixed itself ? Thank you in advance.
