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Critter
Beginner

on ‎22-02-2022 11h57

1,455 Views
Message 1 of 2

BT WholeHome Wifi - Red light after power cut

Hi, I have a BT WholeHome WiFi booster with three white discs.  All was working well until yesterday (21-Feb-22)

Following the weekend's storms we had a seven hour power cut from 01:30 to 08:30.

When the electricity came back on, the router returned to normal as is working fine (NowTV Broadband).

The three BT WholeHome discs however each have a red light.

I have :

  • Switched all three off and on again
  • Pressed the rest button  on all three discs (the one that needs a pin)
  • Tried using each one as the "master disc" which is wired to the router
  • Called BT - They suggested getting the discs replaced, but as I bought them via a third party (Amazon) the BT Shop could not help.

Can anyone help please?

 

 

 

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1 REPLY 1
JohnC2
Moderator-Retired

on ‎22-02-2022 17h36

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Message 2 of 2

Re: BT WholeHome Wifi - Red light after power cut

Hi @Critter, welcome to the forum, and thanks for posting.

If you're still having this problem you would be best to get in touch with the Whole Home Wifi product help desk.

They are closed now for today but you can get in touch with them on the phone: 0808 100 6116
Monday to Friday 9.00am to 5.30pm and Saturday 9.00am to 2.00pm

Cheers

John

 

 

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