BT equipment not arrived

[MGR]

Awaiting new phones and router hub, which have not arrived. The Outreach engineer is currently outside doing the cable work and new into house feed. Where is the equipment please?

[Anonymous]

Probably delayed by Royal Mail strikes & BT failing to plan for them.

[NeilO]

@MGR I'm really sorry your equipment hasn't arrived, as @Anonymous mentioned it may have been delayed due to the Royal Mail strikes. You should have an email letting you know when the equipment was dispatched with a tracking link so you can check for updates.

Thanks

Neil

[NeilO]

Hi @MGR did you manage to track your equipment using the link on the order confirmation email?

Neil