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I recently bought a new handset for my BT8600. I have registered it to the base and the answer machine is set to Answer and Record but no messages are being recorded - help please!
As @rbz5416 has suggested, it may be that BT Voicemail is answering the call first. This seems to be a problem with people who have recently moved to BT Digital Voice, and the 1571 service answers the call before the answerphone can cut in.
We had BT8600, 2 phones, one upstairs and one down with the answerphone. The downstairs hand set gave up so I bought a new one and set it up and registered it to the base. Our provider is Plusnet not BT and the answer phone worked previously but I can't tell you exactly when it stopped working as we don't get a lot of messages. When you phone our number the answer phone kicks in and instructs you to leave a message but nothing appears to be recorded.
Plusnet also has voicemail. Dial 1571 & see what you get. Maybe the messages were recorded there. If you have voicemail messages the dial tone will probably be two-tone instead of the usual monotone.
Yes that is what has happened. When I got the new handset I reset the answer delay to 10 rings as I am 75 and not so nimble as I was! I have put it back and now the answer phone is recording. Thank you for your help.
