By smart monitor keeps picking up white noise in room

[Mjp2022]

I have the bt smart baby monitor and have managed to set it up but we play white noise in baby’s room all night and it CONSTANTLY playing it on our parent unit. It’s driving me insane. Other people recommended BT 6000 saying their units don’t pick up white noise so I’m not sure why ours is. It’s not right next to the camera… I don’t understand! I’ll have to return it if I can’t fix this as I already have a monitor which works perfectly fine. I only bought this based on recommendations.  

[JohnC2]

Hi @Mjp2022, welcome to the forum, and thanks for your post. 

Get in touch with the product's helpdesk on 0808 100 6554 (Mon to Fri 9am to 5.30pm) as they will be best placed to advise you on this.

Cheers

John