Caller display is activated automatically for all Sky Talk customers but having just purchased a new BT Premium Phone (product code: 090631) which should allow me see who is calling before I pick up, I am not getting this display but simply 'incoming call'. I spoke to Sky at the weekend who confirmed that there was nothing stopping caller display from their end and having spoken to the BT Help desk today, they have referred me back to Sky as there was nothing on the phone to prevent the incoming caller number being displayed. Frustrating as the caller display function was one of the main reasons for us updating our landline phone and wonder if anyone else has experienced this problem.
Its more likely to be a Sky issue, however you may like to contact the product helpline for advice.
If your phone is within warranty:
By phone: 0800 145 6789
Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm
By email: Click here for email support
If your product is out of warranty contact BT's recommended agent
By phone: 0800 980 8999
Spoke to the BT product helpdesk earlier today as mentioned in my post. I also think it is a Sky line issue but they are resisting this at present.
Thanks for this suggestion and will do this if I have no obvious solution in the next few days.