'Check Phone Line' Displaying on Phone

[Jiisan]

Hi Beginner,

did you get the ‘check phone line’ message problem solved?  I have exactly the same problem.

[Peter_W]

Welcome to the Community, @Jiisan 

Have you had a chance to check all of the tips shared i this thread, such as making sure the number is showing within your Hub manager?

If you're continuing to struggle, you can find all the details you need on how to report this via our online troubleshooter.

Peter

[Jiisan · Accepted solution]

Thanks. The solution was simple, though unexpected. I hadn’t changed my BT hub for the ‘new’ one received while we were away. The Internet connection was fine with the ‘old’ one, but NOT the phone. Something to do with new ‘Digital Voice’??  Anyway, changing to the new Hub solved everything.

[Peter_W]

Thanks for the update here, @Jiisan 

If you're using an older Hub and have been switched to Digital Voice, this won't have been configured for the Digital Voice service.

I'm glad to hear you managed to get everything resolved in the end, though 😊

Peter