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Message 1 of 6

'Check Phone Line' Displaying on Phone

I have a 'Check Phone Line'  error message on my handset and no dial tone.  The handset is plugged into the router (Home Hub 2) and the broadband is working fine.  I have tried unplugging the handset cable and plugging it back in and turning the router off for 30s but same message.

Any suggestions?

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Message 2 of 6

Re: 'Check Phone Line' Displaying on Phone

Was it working before or is this a new installation of Digital Voice(DV)?  The hub manager page on 192.168.1.254 should display your phone number.  If it does not and this is a new move to DV it could take up until midnight for it to go live.  The old phone socket should remain usable in the meantime.

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Message 3 of 6

Re: 'Check Phone Line' Displaying on Phone

Have you checked the handset batteries as they are poor quality and there are numerous post about replacing batteries. You need rechargeable batteries but for test you can just normal batteries just put phone on base to charge 



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Message 4 of 6

Re: 'Check Phone Line' Displaying on Phone

If you've temporarily put normal non-rechargeable batteries in the phone, you should NOT put it on the charging base.
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Message 5 of 6

Re: 'Check Phone Line' Displaying on Phone

Good suggestions both, but the OP did say "The handset is plugged into the router " so it suggests it is not battery operated.

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Message 6 of 6

Re: 'Check Phone Line' Displaying on Phone

WSH: It was working until Sunday, nothing has changed since then. I moved to Digital a good while ago.

 

WSH: The handset does have rechargeable batteries.  The router is about comms not power.

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