Clicking Smarthub 2 since migration to full fibre

[DrMagical]

Migrated to full fibre, engineer fitted it yesterday. Same BT Smarthub 2 that was fine until yesterday. Now it clicks all the time every 2-3 seconds. Quiet click but still annoying. Not overheating.

Any ideas?

[Paul608085]

@DrMagical 

Have you tried powering it off for a couple of minutes and then restarting it?

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[DrMagical]

Yes - just tried, tick, tick, tick.....!

[Christopher_G]

Hi @DrMagical 

The frequency of the clicking (2-3 seconds) is unusual. It may be worth having a chat with our Technical Support team so they can run through some tests with you.
Chris

[Paul608085]

@DrMagical 

To me, that sounds like it could be the switch-mode mains power supply failing and not delivering quite sufficient voltage.

In the, (probably unlikely), event that you have or can borrow another compatible PSU, it might be worth swapping it out to test.

If you do contact Tech Support, as recommended by @Christopher_G , and they end up sending you a new hub, it may be worth swapping out the power supply first.

I assume, (but don't know for sure), that when replacement kit is sent out, a complete setup, (hub, power supply and cables etc), is sent, the same as sent to new customers, rather than just a hub on its own? @Christopher_G , can you confirm please?

.

[Christopher_G]

Hi @Paul608085

If a replacement router is needed, the replacement would include a power pack and cables. A returns bag is sent for the old equipment within seven days. So, if this is the case, the user can try both of the power cables.

Chris

[DrMagical]

Thanks for suggestions - I tried switching out the power supply unit. I didn't have a spare one but the hybrid connect PSU seems identical. Same clicking / ticking noise. I will contact tech support!

[Paul608085]

@DrMagical 

Did you check the current rating of the Hybrid Connect power supply to ensure that it is capable of powering the SmartHub?

IIRC, a SH2 power supply is rated to give out up to 1.5 amps?

An underrated power supply can give the same effect as a failing, but properly rated, one.

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[DrMagical]

Yes it was 1.5a