Do you get charged for damaged kit

[Dmaxa]

I'm reaching the end of my contract and I have been told they want the kit back.

There is minor cosmetic damage and a foot is missing from the smart hub 2. Will this matter?

If so any idea how much I can be charged by BT for this?

[VeteranISPUser]

Hi @Dmaxa   It sounds like normal wear and tear to me …

[iniltous]

The BT hub I returned some 6-7 months ago had a similar problem , one of the feet on the hub had broken off , it never really occurred to me , that sending it back in that state  , I may be deemed responsible for the ‘damage’ , I assumed that it was going to be an issue, and , it wasn’t.

[chrisjp]

I suspect that BT don't actually re-issue returned kit but just dispose of it, presumably in an environmentally friendly way. So wear and tear issues should be of no consequence.

[gg30340]

See link regarding returned equipment and what happens to it.

How to return and recycle your BT equipment for free | BT Help

I doubt that BT will be concerned about the "damage". Make sure you keep your Proof of Postage and if possible take a photograph of it per chance you lose the paper copy. It is not unknow for BT to mistakenly bill people some months after the item was returned and it is a lot easier to prove it was returned with the Proof of Postage.

[WSH]

@chrisjp  Or sell them to the Far East, where they’re broken for components that end up in your next purchase?