Hybrid Hub flashing red even on ethernet

[TrojanHussar]

I've recently setup a Business Smart Hub 2 and Hybrid Hub for a local business, this router and hybrid hub have been sitting in a cupboard for two years and they've only just got around to upgrading from their previous business hub.

I've tried everything to get the hybrid hub working but it always eventually goes to a flashing red light and blue signal bars. I had initially thought that it having been sitting in a box for so long that the SIM card might have been deactivated but a call to BT go the reply that the SIM was OK.

The Hybrid Hub status page shows it as connected direct to the hub via ethernet at 1000Mbps and shows it as 'Ready'. The SIM provider is listed as BT (and not EE) is this likely to be an issue?

I've factory reset the hybrid hub, tried to use it over wifi and ethernet and all I get is a flashing red light.

Any insight into this would be gratefully received.

TH.

If I pull the phone connection I get a

[imjolly · Accepted solution]

As a business user you need to post here  as this is a residential forum

https://business.forums.bt.com/