<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Hi all . Home hub got updated to latest firmware on 6th April and since then had a few issues first noticed Disney plus was buffering on firestick . Then tried netlfix and iPlayer which are hardwired Ethernet to hub and both were buffering or could not connect . Restarted hub a few times and then finally did hard reset . Speeds back to 50mb but everything seems a bit laggy . Also the bt app will no longer give me a wifi speed I tried last night and it was down to 2mb or less on some tests using standard speed test app . Any known issues with latest firmware ?
You've probably done all the right things but overlooked one thing that can cause all kinds of problems, by resetting your hub you have also re-enabled Dumb.. er sorry - that should be Smart Setup. I suspect disabling that will solve your problems, see What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help for help to do so
Maybe you can test it by either connecting a device which has never been connected before or maybe it will work if you tell a current device to forget the network and then factory reset the hub and reconnect????????????
