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Mwallwork
Aspiring Expert
4,456 Views
Message 1 of 151

Issues post firmware upgrade home hub 2

Hi all . Home hub got updated to latest firmware on 6th April and since then had a few issues first noticed Disney plus was buffering on firestick . Then tried netlfix and iPlayer which are hardwired Ethernet to hub and both were buffering or could not connect . Restarted hub a few times and then finally did hard reset . Speeds back to 50mb but everything seems a bit laggy . Also the bt app will no longer give me a wifi speed I tried last night and it was down to 2mb or less on some tests using standard speed test app . Any known issues with latest firmware ?

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Les-Gibson
Recognised Expert
4,421 Views
Message 2 of 151

Re: Issues post firmware upgrade home hub 2

You've probably done all the right things but overlooked one thing that can cause all kinds of problems, by resetting your hub you have also re-enabled Dumb.. er sorry - that should be Smart Setup. I suspect disabling that will solve your problems, see What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help for help to do so



    A thank you is nice,   it makes the effort worthwhile,   but a kudo is better,  by a country mile.
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DavidCo
Expert
4,412 Views
Message 3 of 151

Re: Issues post firmware upgrade home hub 2

v0.33.00.12274-BT

Smart Setup has vanished here. New colour scheme too.

 

Les-Gibson
Recognised Expert
4,401 Views
Message 4 of 151

Re: Issues post firmware upgrade home hub 2

That sounds like a big jump in such a short time, mines still running v31 and it was only updated in February.



    A thank you is nice,   it makes the effort worthwhile,   but a kudo is better,  by a country mile.
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Mwallwork
Aspiring Expert
4,386 Views
Message 5 of 151

Re: Issues post firmware upgrade home hub 2

Yeah I’ve got a grey colour scheme now and on that version of the firmware . Also smart setup has gone. 

DavidCo
Expert
4,383 Views
Message 6 of 151

Re: Issues post firmware upgrade home hub 2

With Smart Setup going? there is no case, as yet, for celebration.

It could mean that we have no choice.

Anyone know how to find out?

David

 

Les-Gibson
Recognised Expert
4,366 Views
Message 7 of 151

Re: Issues post firmware upgrade home hub 2

Just speculating here.

Maybe you can test it by either connecting a device which has never been connected before or maybe it will work if you tell a current device to forget the network and then factory reset the hub and reconnect????????????



    A thank you is nice,   it makes the effort worthwhile,   but a kudo is better,  by a country mile.
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Mwallwork
Aspiring Expert
4,313 Views
Message 8 of 151

Re: Issues post firmware upgrade home hub 2

My internet is now unusable since this update . I can only have one device on at any time . Not happy 

Keith_Beddoe
Distinguished Sage
Distinguished Sage
4,309 Views
Message 9 of 151

Re: Issues post firmware upgrade home hub 2

Usually after a firmware upgrade, a factory reset of the home hub is best, to ensure that the latest default configuration file is installed.

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Mwallwork
Aspiring Expert
4,307 Views
Message 10 of 151

Re: Issues post firmware upgrade home hub 2

Ok my resort to that if this continues 

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