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Message 1 of 4

Keep being sent reminders about kit I've already returned

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Hi there,

About six weeks ago I returned some kit to BT via the prepaid postage bag I was sent. Royal Mail tracking shows that it was delivered on July 14th, but I keep receiving emails stating that I need to return it by August 24th or I'll be charged £50. I am struggling to contact anyone who can explain to me how to resolve this and would appreciate some help.

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Message 2 of 4

Re: Keep being sent reminders about kit I've already returned

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Just phone CS 03301234150 and have your tracking number available



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Message 3 of 4

Re: Keep being sent reminders about kit I've already returned

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Hi @Rob_K_1980 and welcome to our community.

I'm sorry the return hasn't been confirmed. I can help get this sorted for you. I've dropped you a private message so please check your inbox and send me over the details.

Cheers

David

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Message 4 of 4

Re: Keep being sent reminders about kit I've already returned

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Hi, @Rob_K_1980 Many thanks for getting in touch with your details. I've updated your account to show that you've returned the kit which will ensure no charge is applied.

Thanks

Neil

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