Meet our next generation Smart Hub 3

[WSH]

I think you'll all find that the reality is simpler than that.

It takes a while to ramp up production and build up stock reserves.  Supply of the SH3 is probably quite limited at present , plus BT will still have significant stocks of SH2s that they want to get rid of.  Result, continue giving SH2s to existing customers.  Offer the "new" SH3 to new customers as an attractant.  Simple business logic.

[dephead2004]

I was switched to EE . Complete disaster.  Mainly lost landline but lots of other problems too Returned to BT as smooth as silk thanks to some excellent mods and skilled senior techs who were dedicated to the task. Wrote to Ms Kirby to praise by name. No acknowledgement or thanks to these guys who worked tirelessly to sort out the issue. In fact the mods got their role diminished.

[dephead2004]

@ wsh  Or lose existing customers who get tired of waiting. Watch the stats and the share price

[Kimberlin]

@dephead2004  I doubt BT would care much about what a few customers moaning on a forum think. They have been operating for decades, customers moaning about what router they are or are not using is probably way down their list of priorities.

Easy thing for customers who don’t have or want a landline, and seemingly most don’t bother with a landline these days, is to buy your own arguably more superior router. That is of course if you don’t mind spending your money.