Meet our next generation Smart Hub 3

[garybs29]

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@Colin_Londonwrote:

Good luck with the haggle but, if you already have a SH2 plus black extender disks I wouldn't be too optimistic that you'll get BT to supply you with an SH3 and new extender disks.
I don't know for sure, but I suspect the new BT Smarthub 3 WILL work with existing black extender disks, but the downside might be these disks working only in WiFi 5, thus nullifying the WiFi 6 or 7 output from the SH3.

Quite simply it is a deal breaker. The deal they have offered is only £5 off my current price for my Existing Halo 3 deal which includes the extender discs. It doesn’t come near what a new customer is offered.

So if they want to keep me, new equipment please. They want me to recontract for a 2 year stretch so why shouldn’t I get what a new customer gets for the same length contract?

Otherwise I am off to Plusnet and I’ll buy my own WiFi 7 mesh system.

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You're right maybe they should charge you the higher new customer halo price! I'm sure they'd be delighted to do that for you

[Kimberlin]

@Colin_London  The obvious answer is simply to stop mucking about with BT and switch to Plusnet if you don’t even need a landline. They’ll be no change in service from a broadband perspective but what you will get is a new customer deal without wasting breath talking to anyone, especially if you use OTS which works, I know, I’ve done it.

Buying your own router is probably also one of the better things you can do. At least you then have a load of choices you can control instead of your ISP determining what you can and can’t control.

[Colin_London]

You're right maybe they should charge you the higher new customer halo price! I'm sure they'd be delighted to do that for you

Based on the delta for what I paid for Halo 3 when I switched to it a new customer with Halo 3 would still be paying less than I would be on this ‘special personalised deal’. So yes, would be more than pleased to be paying a new Halo 3 customer deal as it would be cheaper again.