Mini Box TV region

[PaulLomas]

New here.  Mini box region is London and I need NW.  I set this on the main box but same process does not appear to work on mini.  Also I can’t pair the APP as it says mini not available. Box running wireless without and aerial  - any advice ??

[DarrenDev]

The box doesn't allow recording, so there's no benefit to pairing with the app - thus it doesn't offer it.
Is your main box in IP mode? Or connected with TV aerial? If aerial, the region is based on what signal you receive. If IP, it's based on the address associated with the broadband line - this process can sometimes fail.

[PaulLomas]

Thanks for response. This is not great now meaning I can’t watch regional news on the mini. I tried wired and that made no diff.    I will add this to the list of issues being a new BT user Im not happy with.  Sold in the shop as the same as sky multi but not the same.  I only wanted a SIM card !

[DarrenDev]

Sorry Paul, you've misunderstood - I'm not saying it can't be fixed. Just that it can sometimes fail. Email me at tv.apps@bt.com with your BT account number and I'll check what's going on with your account.