No fibre option on BT hub 2

[pball]

Hi All,

I bought a new BT hub 2 on ebay as mine has been having problems intermittently for ages. Anyway, it's the same as the old one but when I go to turn on the fibre option it's not there.

Advanced, broadband etc no but option to turn it on.

Would love some feedback

Thanks

[Keith_Beddoe]

@pball 

Its only needed if you have a full fibre connection, where the home hub is connected to the Openreach ONT.

If that is the case, then you are out of luck, as it probably needs a firmware update which would need an Internet connection.

I assume its the BT Smart Hub 2 you have, the one with a green phone socket on the back?

[pball]

Thats the one Keith. Nice to know it could just be a firmware update needed. Just need to find a neighbour with a modem I guess.
Thank you

[Keith_Beddoe]

No, you would need one with a BT VDSL connection. (copper).

There is no guarantee it would get a software update, as it would be a device with a serial number unknown to BTs Network Management system.

If it did, it could take many weeks.

[pball]

---

@Keith_Beddoewrote:

No, you would need one with a BT VDSL connection. (copper).

There is no guarantee it would get a software update, as it would be a device with a serial number unknown to BTs Network Management system.

If it did, it could take many weeks.

---

That's what I meant, I'm hoping my neighbour will do this for me. It's a brand new router, still in plastic , shame about the firmware.

Thanks again Keith

[pball]

On a side note.

If BT hadn't kept telling me to reset my router so many times I probably wouldn't be asking this question .

Never mind 🙂

[WSH]

I do use two SH2's, one I bought.  Both update without any issues regarding the serial numbers etc.

[pball]

Nice to know , thank you.

[WSH]

Having said that, one interesting observation:  The bought one was in use recently and did seem reluctant to get the latest update to v0.44.  It was a month after I first saw the update reported here and only appeared after I put the BT issued one back on.  I put the bought one on to update next day and it did so immediately.  Not seen that behaviour before in half a dozen updates but it might be linked to what Keith said.

[pball]

Thanks again, I'll try to persuade my neighbour to plug the new one in over night, see if it updates.

Thanks