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jeccles2
Aspiring Contributor

on ‎25-09-2023 15h52

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Message 1 of 2

On cancellation of Broadband, do I have to return equipment?

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My BT Broadband (Halo 3) ended to day; BT emailed me to outline to the consequences and included the quote:

You'll need to return your kit
If you joined BT after 13 December 2019, please send back your BT kit within 60 days of your BT service ending, otherwise you'll need to pay a charge.

Since I have been with BT through dialup, ISDN, ADSL and FTTC (i.e. decades) doesn't this mean I do not have to return the kit?

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imjolly
Distinguished Sage
Distinguished Sage

‎25-09-2023 16h14 - edited ‎25-09-2023 16h15

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Message 2 of 2

Re: On cancellation of Broadband, do I have to return equipment?

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if you have started a new contract since 13 december 2019 then it applies if you have received any 'kit' - hub, disc, BTTV box



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