Plugging wireless access point into whole home disc

[jonnybar]

Hi, so the house I've moved into has a shed at the bottom of a long garden. Cat 6 cable has already been run, and an rj45 connector is there plus a wireless access point. 

My internet router is plumbed in at the lounge. The house connection for the cat 6 that has been run to the shed is in another room next to where the old internet router was placed, on the other side of the house!! I've placed a whole home disc in this room and connected an ethernet cable from it to the shed cat 6 port.

Now when I go down to the shed all three lights are on the wireless access point and I can connect to it, but there is no internet connection..

Can someone tell me if 1. This is possible, 2. Have I done something wrong?

I've also tried the exact same process but used power line adaptors instead of the discs

[Keith_Beddoe]

Which BT Home Hub are you using for your broadband connection, as some of them did not co-operate when a device was moved from one location to another, unless the Ethernet connection was disconnected for a couple of minutes. Something to do with its internal routing.

[jonnybar]

I've been using the whole home WiFi for years, my internet provider is virgin, so it's connected to the virgin hub, latest model

[Keith_Beddoe]

As this forum is for BT Broadband customers,  you need to post on the Virgin Customer Forum, to see if anyone is using those BT branded devices.

https://community.virginmedia.com/

There is no specific help here for those devices.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be able to help.

[gg30340]

There are a few posters on this forum who have purchased the BT Whole Home Mesh equipment, which is not exclusively for use by BT Broadband customers with the BT hub, and they use a non BT router who may be able to answer your question. 

Unfortunately I am not one of them so can not help but as stated someone might be able to. 

[jonnybar]

The fact that it's being used with virgin broadband, definitely isn't the problem, it's been working perfectly well this way for years and still is, I'm just not sure what network conflicts I'm causing trying to achieve what I am

[licquorice]

I'm not sure that the Ethernet port on the white discs can be used as an 'output' and are possibly confined to being used purely as an 'input'.

[jonnybar]

They can definitely be used as an output,  I have had things connected via ethernet already

[licquorice]

Ok, next thing to try is to connect the AP directly to the router to verify whether it is a problem with the AP or the Cat6 cable to the shed.

[jonnybar]

Ruled that out already. Connected it all up in the house, no problem connecting to the ap. But no internet