Premium BT Whole Home - Schrödinger's Wi-Fi

[Clsl8589]

This equipment is literally the biggest waste of money going. I have the white discs and they lose connection with one another on a daily basis. It’s pathetic, there is no reason why these discs when they are less a dozen metres away from each other should be so bad. Literally plastic paper weights. Also have paid out for BT full fibre now and still bounce down to 40mb from the 900mb I pay for. Absolute joke. Steer clear if you can. Don’t pay for this waste of money.

[NeilO]

Hi @Clsl8589 I'm really sorry you're experiencing problems with your whole home Wi-Fi discs, have you got in touch with the helpdesk to get assistance with losing the connection?

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm, Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

Thanks

Neil

[Clsl8589]

Thanks for reaching out Neil.

the solution as always is to reset all the discs and reset up the network.

i end up doing this pretty much every month and for now all staying connected but shouldn’t have to hard reset all the discs.

fingers crossed.

thanks