Hi,
I no longer have an account with BT, having terminated my contract at the end of March 2024. In common with others, I keep getting e-mail messages and texts telling me to return the kit that had previously been issued to me. The way to do this is for me to log into my account and make a request for a returns bag. However, as my account has already been closed, I can't do this.
I've contacted BT customer services three times to date and been promised that a returns bag would be issued but none has arrived. I will soon be out of time to return the kit and I will be charged for it, even though I have no means to return it. I don't want things to get to that stage, as that will generate a whole raft of new problems.
What's the answer to this, please? Thank you.
Regards
petera180
