Return kit

[Toutedouce100]

Hi

I keep getting emails to return a device. I need the return envelope, the email says that I can login and select return my kit to get new one sent, but there is no option when I log in.

[RobbieMac]

Hi @Toutedouce100

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having getting a returns kit sent out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie