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Message 1 of 3

Returning equipment not linked to my own account

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Hello

I have two ‘spare’ BT home hubs that were left in my house by the previous owner. When we moved in BT sent us new kit, which I installed, but there seems to be no obvious way to return the old hubs as they are not linked to my account. 
Does anyone know how I can return these? There doesn’t seem to be a logical option to pick when trying to get through on the phone, and I can’t find an answer through online help.

Thanks

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Message 2 of 3

Re: Returning equipment not linked to my own account

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If you've only just moved in then can I suggest that you hold your horses until you've had time to identify any Wi-Fi blackspots, old hubs can easily be converted to Wireless Access Points.

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Message 3 of 3

Re: Returning equipment not linked to my own account

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If the equipment was not issued to you you can either take it to your local recycling centre or send it back to BT at your cost.

See link.

https://www.bt.com/help/tv/disposing-of-your-old-electronic-equipment

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