Returning my old kit

[Maggiedoll17]

Can someone help please my old account has been closed down and i have proof that i sent back my old kit and it was received 20/03/2024 but now bt are trying to charge me £50 for non return 

[DavidM]

Hi @Maggiedoll17 and welcome.

Thanks for posting about returning your old kit. The quickest way to sort this would be to give our customer service guides a call on 0330 1234 150.

Cheers

David