So --- I rang the number and a very nice person answered and said he would send a bag and label to me. And, he said, you can also drop off your old equipment at any BT/EE shop. The bag and label duly arrived, and I thought I would make the trip to our nearest town to leave it at the BT/EE shop.
But no! when I got there I was told (with no apology) that they couldn't take the old router. But a BT employee told me that was the best thing to do! I say. No- they were adamant that it had to be sent by post.
I don't care what BT's method is for accepting redundant equipment. I am just annoyed to be given conflicting instructions. And that's after doing to the hard work to even find out about the bag+label.
BT - you have a responsibility to take back old equipment (the WEEE Regulations). Please would you make it easier for your customers to do this.
