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WSH
Recognised Expert

on ‎11-04-2025 19h32

170 Views
Message 11 of 13

Re: Smart meter admin password

Not confusing 0 (zero) with O are you or visa versa?

(There was a lot to be said for the diagonal slash through the zero).

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imjolly
Distinguished Sage
Distinguished Sage

on ‎11-04-2025 19h35

169 Views
Message 12 of 13

Re: Smart meter admin password

@oldguy 

Just follow the factory reset instructions I posted and you would be able to enter admin (not wireless) password and enter hub manager

Like others have posted there is no problem with entering hub password apart from user error



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gg30340
Distinguished Sage
Distinguished Sage

‎11-04-2025 20h19 - edited ‎11-04-2025 20h21

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Message 13 of 13

Re: Smart meter admin password

@oldguy wrote:
Google 'admin password not working BT Smart Hub' and lots of solutions from people affected.
I have this problem,hence requesting some help.

The very first "problem" that comes up with a Google search is resolved by a factory reset because the user had forgotten that the password must be changed from what is shown on the label the first time it is used. ie he was using the password on the label instead of the one that he had changed it to after the first time he entered the admin pages. User error!

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