Unable to update firmware to discs

[TheNug]

I am unable to update my firmware v1.0.2.13 on my whole home premium discs .Either manually or auto via the app,both on iPhone and iPad. My firmware version is SGAB208426 updated 26.8.23. I am experiencing a lot of problems with my discs and app. Therefore would like to update to the latest version.Apart from spending hours on the phone to customer support and getting no where.Has any one got any constructive suggestions or advice thanks. Would appreciate any help.

[Lesley_W · Accepted solution]

Hi @TheNug 

Welcome to our community.

Is there an update showing for them in the app? 

Can I double check you are doing the steps here BT Whole Home Wi-Fi FAQs - Firmware

Lesley

[TheNug]

Latest disc app installed on iPhone 14 Pro . OS 26.1.  1. Network Map won’t display in ‘Hone’ section. 2. No devices showing in ‘Devices’ section.Either online or on other device. 3. In settings section.Data usage won’t load / display. 4. Can’t back up in back up and restore section. Have tried the usual reinstallation of the app .App is **bleep** and a waste of time !!!!

[TheNug]

I am doing the correct procedure ! What is the latest version for wholehhome premium disc (details) and what date was it brought out ?

[misteralex844]

If your Whole Home Premium discs won’t update past firmware v1.0.2.13, it usually means the system is struggling to check in with the update server, so the app can’t push the new firmware. A quick reset of each disc, reconnecting them one by one, and making sure the main disc is connected directly to your router often helps. You can also try updating from a different device or network (like mobile hotspot) in case your Wi-Fi is blocking the update. If nothing works, the issue may be with the discs themselves, and a full factory reset of the whole system usually forces a fresh firmware check.