I have had issues with alexa devices suddenly not working and I have finally had a good play.
It seems that if I connect to the hub2 via wireless at 2.4 I get told there is no internet connection and connecting to the IP address of the hub is impossible nearly all the time.
When I managed to get in and turn 5gHz on, things seem to work better, I get internet when connected via 5GHz, but then many Alexa devices fail to connect to 2.4 as the 5GHz seems to get in the way.
Is this because of a failing Hub2 or an issue with Alexa stuff.
Is the solution to wait until the Amazon servers etc sort themselves out, or ask BT for a new hub2, or buy a 3rd party router that allows me to split channels so I can decide what can connect to which frequency.
I assume you mean you have a SH2 not a old hub 2. have you tried a factory reset of the SH2 by pressing the recessed button on back and holding 20/30 secs until hub lights flash. now see if your devices will connect remembering the wifi password will be the one on the hub
Yes I reset the hub back to default settings, no change.
so can you go to wireless in hub manager and turn of 5ghz and also change the 2.4ghz from smart/auto channel to a selected channel then see if you can connect alexa device
I don't think I have auto channel on, but it may be on now after the reset and I forgot to turn it back off.
I must admit, I dislike the fact that I cannot separate the frequencies, it just seems to make things more difficult when something goes wrong
As I look after the connection for a bed ridden friend and live elsewhere I really need a system that just works without being touched, and if there is an outage, I need everything just to reconnect
Hi @Irish-Lynda.
Thanks for coming back to us.
I would recommend giving us a call so our technical care team can look into this for you.
Katie