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leesuker
Beginner

on ‎05-12-2022 18h33

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Message 1 of 3

Whole Home Wifi Premium - Upgrade Failed - Device now broken - colours keeps changing

Hello,

I have 3 WHW Premiums.  2 of them successfully upgraded to the latest version.  The third appeared to fail.  After initially turning purple as the others, this device simply kept changing colour (rotating through all possible colours every 2-3 seconds.  It is now stuck in the mode.  Cannot reset it....it appears to be be dead.

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leesuker
Beginner

on ‎05-12-2022 18h36

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Message 2 of 3

Re: Whole Home Wifi Premium - Upgrade Failed - Device now broken - colours keeps changing

I should say... it was fully functioning before the firmware upgrade.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎05-12-2022 19h19

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Message 3 of 3

Re: Whole Home Wifi Premium - Upgrade Failed - Device now broken - colours keeps changing

@leesuker 

Welcome to this user forum for BT Retail Broadband and phone customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

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