cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,766 Views
Message 1 of 3

Whole Home Wifi (White Discs) Setup Error 012

Go to solution

Hi,

I recently changed ISP and rearranged a lot of how my home network was set up. As a result I moved my two WHW discs, and wanted to change their network SSID to match the new network.

However I keep getting "First discovery attempt failed, will retry", error code "Setup-012".

What I've tried:

  • Factory reset of both discs
  • Plugging one disc into power and ethernet
  • Waiting for it to show a blue light
  • Waiting a few more minutes
  • Connecting through the WholeHomeWifi app
  • Uninstalling and reinstalling the WholeHomeWifi app then trying again
  • Swapping discs and trying the other way round
  • Forgetting all other wifi networks on the device I'm using for setup to ensure it can't flip network while I'm trying to run the process.

None of it makes any difference to the error message I'm seeing. Any ideas?

 

0 Ratings
Reply
2 REPLIES 2
1,761 Views
Message 2 of 3

Re: Whole Home Wifi (White Discs) Setup Error 012

Go to solution

@guyfletch 

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

1,267 Views
Message 3 of 3

Re: Whole Home Wifi (White Discs) Setup Error 012

Go to solution

Hi guyfletch,

Are you able to share how this was resolved ?

I have a similar problem. Phoned BT who promised to call me back.

Heard nothing since.

Many thanks

 

0 Ratings
Reply